StayNam

Privacy Policy

1. Application.

StayNam respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website.

By using our website or services, you agree to the terms outlined in this Privacy Policy.

2. Information We Collect.

2.1 Personal Information You Provide to Us.

We collect personal information that you voluntarily provide to us when you:

  • Register for an account on our Platform
  • Make a booking or reservation
  • Contact our customer support
  • Subscribe to our newsletter or promotional communications
  • Participate in surveys, contests, or promotions

The personal information we collect may include:

  • Contact Information: Name, email address, phone number, postal address
  • Account Credentials: Username, password, and security questions
  • Payment Information: Credit card details, billing address (processed securely through third-party payment processors)
  • Identity Information: Date of birth, government-issued ID (when required for verification)
  • Booking Details: Travel dates, property preferences, special requests, and guest information
  • Profile Information: Profile picture, bio, preferences, and communication preferences

2.2 Information Automatically Collected.

We automatically collect certain information when you visit, use, or navigate the Platform. This information does not reveal your specific identity but may include device and usage information, such as:

  • IP address, browser type, and operating system
  • Device identifiers and characteristics
  • Pages viewed, time spent on pages, and navigation patterns
  • Referring/exit pages and URLs
  • Click stream data and interaction information

3. How We Use Your Information.

We use the information we collect or receive for various purposes, including to:

  • Facilitate account creation and authentication
  • Process and manage your bookings, reservations, and payments
  • Send administrative information, including booking confirmations and updates
  • Provide customer support and respond to your inquiries
  • Send you marketing and promotional communications (with your consent)
  • Personalize your experience and deliver targeted content
  • Improve our services, develop new features, and conduct analytics
  • Prevent fraud, enhance security, and enforce our terms and policies
  • Comply with legal obligations and respond to legal requests
  • Facilitate communication between hosts and guests

5. Cookies and Tracking Technologies.

We use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Cookies are small data files stored on your device that help us improve our Platform and your experience, see which areas and features are popular, and count visits.

Most web browsers are set to accept cookies by default. You can choose to set your browser to remove or reject cookies, but this may affect the availability and functionality of our Platform.

6. Data Security.

We implement appropriate technical and organizational security measures designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit using SSL/TLS technology
  • Encryption of sensitive data at rest
  • Regular security assessments and vulnerability testing
  • Access controls and authentication mechanisms
  • Employee training on data protection and security practices
  • Incident response and breach notification procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

7. Your Privacy Rights.

Depending on your location and applicable law, you may have the following rights regarding your personal information:

  • Right to Access: Request a copy of the personal information we hold about you
  • Right to Rectification: Request correction of inaccurate or incomplete information
  • Right to Erasure: Request deletion of your personal information under certain circumstances
  • Right to Restriction: Request that we restrict the processing of your personal information
  • Right to Data Portability: Request transfer of your information to another service provider
  • Right to Object: Object to our processing of your personal information
  • Right to Withdraw Consent: Withdraw your consent to processing where we rely on consent
  • Right to Lodge a Complaint: Lodge a complaint with a supervisory authority

To exercise any of these rights, please contact us at support@staynam.com. We will respond to your request within the timeframe required by applicable law.

8. Data Retention.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or legal requirements). When we no longer need your information, we will securely delete or anonymize it. If deletion is not possible (for example, because information has been stored in backup archives), we will securely store your information and isolate it from further processing until deletion is possible.

9. International Data Transfers.

Your information may be transferred to, stored, and processed in countries other than your own country, where data protection laws may differ. If we transfer your information outside your country, we will take appropriate measures to ensure that your information receives an adequate level of protection, such as entering into data transfer agreements based on standard contractual clauses approved by relevant authorities.

10. Children's Privacy.

Our Platform is not intended for children under the age of 18, and we do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at support@staynam.com. If we learn that we have collected personal information from a child under 18, we will delete that information as quickly as possible.

11. Third-Party Websites and Services.

Our Platform may contain links to third-party websites, services, or applications that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

12. Updates to This Privacy Policy.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date below. For significant changes, we may provide more prominent notice (including, for certain services, email notification of Privacy Policy changes). We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Last Updated: February, 2026

13. Contact Us.

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Email: info@staynam.com

Phone: +264 81 234-5678

Address: 44 That Street, Windhoek